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Delivery & Shipping Information

Shipping
WASHINGTON STATE BUYERS GET EXTRA $100 OFF! Click the box if you’re a WA resident.

Shipping Policies

Shipping (48 states, Alaska, Hawaii & Canada)


We ship auto lifts to 48 states, Alaska, Hawaii, and Canada by Less Than Truckload (LTL) carriers. Local shipments are typically delivered on convenient company equipment (rollback truck). Listed prices include the cost of shipping anywhere in the 48 US continental states and Seattle for export to Alaska or Hawaii. The cost of shipping beyond the port of Seattle is additional. Contact us for a quote from Seattle to Alaska or Hawaii. Listed prices also include the cost of transportation to any Canadian port of entry.

Free Shipping to 48 states

Olympic offers free shipping on auto lifts and shop equipment delivered to a freight terminal or your commercial address with a forklift on site at time of delivery. $150 will be added to residential addresses with a forklift onsite at time of delivery. NOTE: Residential deliveries require access for 40’ trucks. Auto lifts are too large for lift gate service.

UPS and FedEx Ground: Smaller packaged items are offered with free shipping to commercial and residential addresses. Alaskan, Hawaiian, and Canadian customers who submit orders on our website will receive a shipping quote after their initial order is completed, at which time these customers must approve their shipping costs before shipping. Contact us for more information.

False or Inaccurate Delivery Information

LTL (Less Than Truck Load) freight carriers charge extra to deliver to residential addresses, which is a standard transportation industry policy, which we have no control over. All LTL orders are required to specify the type of delivery location upon checkout. Please do not falsify this information in an attempt to save money! In the event the customer falsifies business or residential address, or provides incorrect information, the carrier will make necessary adjustments to the freight bill adding to the cost of transportation. Any billing adjustments incurred due to false or incorrect delivery information provided by the customer will be billed to the customer's credit card. In the event the customer refuses to pay these charges, the customer's product warranty will be void until the fees are paid. We request that customers be accurate and honest about the type of delivery location during checkout. Please do not place an order unless you are certain of your delivery classification.

Limited Access Areas

LTL cargo carriers apply a surcharge for what they deem as limited access locations, which is out of our control. These areas include, but are not limited to: farms, ranches, hospitals, schools, government facilities, country clubs, storage facilities, airports, locations with gated access, or any other location that does not meet the carrier's designation of a traditional business facility. In the event the truck carrier charges Olympic Shop Equipment a limited access fee for customer’s shipment, those charges will be charged to the customer’s credit card after delivery. Feel free to call us before ordering to discover if your location will be charged a limited access fee by the freight carrier.

NOTE: Automotive hoists are too large and heavy for liftgate services. LTL carriers will not allow the customer to unload heavy freight via manpower. The receiver must have a forklift on site or pay the additional charges associated with a second delivery attempt.

Local Deliveries & Will-Call Orders

Will-call appointments are required 24 hours in advance. Our Arlington WA shipping department accepts local pickups from 8am to 11am and 1-4pm Monday through Friday, however our shipping department is closed for lunch 12-1pm daily and on weekends. Will-call orders (auto lifts only) receive $100 discount on the order. Contact us for more information.

Freight Terminals

Less Than Truckload (LTL) freight can be transported for delivery to a freight terminal nearest you, on a freight-hold will-call basis for pick up on your trailer. Freight Terminals will load your device on your trailer at no additional cost. Freight terminals are typically professional, easy to work with, get you loaded and on your way quickly. Will-Call orders often require a pickup appointment. Our shipping department will select a freight terminal near you and forward a Bill of Lading and other shipping information that includes complete contact information for the terminal.

NOTE: Car lifts cannot be loaded onto pickups, a flatbed trailer is required (certain barn door cargo trailers may be acceptable). Contact your freight terminal, or your Olympic shipping department representative (866-774-4531) for further information.

Residential Deliveries

The LTL freight carriers (Less Than Truck Load) will ship to residential addresses (+$150) but the area must be accessible by 40’ trucks. A forklift must be onsite at time of delivery or additional redelivery fees will be incurred by the receiver. If you need further information about shipping or delivery please contact us, or your Olympic sales representative.

Packages Left Without a Signature

Signature requests must be made by phone, our website cannot accommodate signature service requests. All packages are shipped without a signature request unless specifically requested by the customer. Requiring signatures often results in too many returns which cannot be delivered and are thus returned back to us at our expense. Accordingly, shippers will typically leave your shipment wherever the delivery driver feels is best. Once a package is left at the customer's location, we are no longer responsible for it; therefore, Olympic Equipment will not be held responsible for theft, or missing packages. When customer is uncomfortable having a package left at home the order should be placed over the phone and pay an additional signature delivery fee of $5.

International Shipping

Free shipping does not apply on international orders. Customer is solely responsible for all customs, duties, tariffs, port fees, and taxes applicable to any international order. Upon delivery the carrier will attempt to collect the country's necessary import taxes from the purchaser. If the carrier fails to collect import taxes from the customer, Olympic Shop Equipment reserves the right to re-bill customer’s credit card to pay associated import customs, duties, tariffs, and taxes.

Delivery Time

We understand that receiving your equipment in a timely manner, and undamaged is important to you. When the item you order is in stock, it will typically be shipped two to three days after we receive your order. When not in stock, it has likely already shipped from the factory minimizing wait times. If an item is out-of-stock or on back-order, your order will be shipped as soon as it is back in stock. Contact your Olympic sales representative for more information.

NOTE: Due to covid related supply chain issues ocean freight and port congestion is causing significant delays. Please be patient! We will ship your order as quickly as possible. Thank you.

Inspecting Your Delivery

Receiving parties are responsible for inspecting shipments for damage at the time of delivery. Do not sign your delivery receipt before thoroughly inspecting the package for damaged or missing parts. Remove the plastic wrapping so a thorough inspection can be made before signing the freight bill. Damage or missing parts must be notated on the bill of lading, or your claim will be denied by the freight carrier. Undocumented freight claims are the responsibility of the receiver, not the shipper (Olympic, or dealer). NOTE: The raw steel shipping frames secured to package ends are not part of the device, they are disposable. Damage to the shipping frames is not considered freight damage.

When Damage Occurs

Clear photos of the item shipped still in its original packaging are required and must accompany all freight damage and missing parts claims. Photos of damaged parts are required. All freight damage and missing parts claims must be received electronically within 24 hours of time of delivery as required by warranty; no exceptions. You have the right to refuse the shipment due to damage.
WARNING: When damage has not been properly noted on the bill of lading at time of delivery your freight claim will be considered invalid by the freight carrier.

NOTE: Olympic Equipment, and Olympic Equipment dealers are not freight carriers. Transportation services may be arranged for you by an Olympic Equipment representative, however, as consignee you the customer, are responsible for resolving any undiscovered, or improperly notated freight claim with the carrier. Olympic Equipment, and Olympic Equipment Dealers cannot be held accountable for freight damages or losses not noted on the bill of lading!

POLICIES

Prices

Prices and specifications are subject to change without notice. All orders will be invoiced at prevailing prices at time order is entered. While the cost of tariffs and duties have been added local taxes may not have been included and are customers sole responsibility.

Forms of payment

We accept most forms of credit card payment, checks, or bank wire transfers. We do not accept Check-By-Phone and only accept Pay-Pal through eBay. We do not offer COD orders or deliveries. Go to our financing page for more details!

Sales tax

Sales tax is based on point of sale location, which is charged at 9.2%. Orders shipped to out of state customers are made without added Washington state sales tax. However, out of state buyers are required to pay Washington state sales tax on will-call order picked up in state. Interstate sales are considered out of state sales, so sales tax will not be added to these purchases.

Cancellations Returns & Refunds

Approved returns will require written authorization by Olympic Shop Equipment, manufacturer, distributor, and or seller. Installed and used shop equipment, accessories, supporting, and installation materials are non-returnable and nonrefundable. Transportation, installation, labor costs, or other services are nonrefundable. All products are non-returnable and nonrefundable thirty days after date of shipment. Special and factory orders are non-returnable and non-refundable.

Order cancellations by customer request are subject to 6% credit card cancellation fee (3% transaction fee, plus 3% credit card cancellation fee) charged to businesses by credit card companies. As a result, the party responsible for the order cancellation is responsible for transaction fees and will be billed to customers credit card.

Cancellation of undelivered orders aged more than thirty days from are subject to 20% restocking fee plus 6% credit card transaction fee. Cancellations of in-transit or delivered orders will be charged 20% restocking fee, 6% credit card transaction fee, plus both delivery and return freight costs. Additional costs to buyer may be deemed necessary depending on circumstances. Seller reserves the right to add reasonable circumstantial costs related to cancellations as deemed necessary.

Returned products must be returned in new condition and in resalable original packaging. Customer is responsible for return shipping costs. Items purchased from outside the U.S. which require warranty will only be eligible for free replacement shipping to the nearest U.S. port, leaving additional international shipping costs to be paid by the customer. LTL freight-ship items returned to Olympic Equipment’s expense must be shipped from either a business location with forklift on site or dropped-off/picked-up at the customer's nearest truck terminal. Olympic Equipment will not fund additional shipping services such as residential pickups/deliveries and/or lift gate loading/unloading services at the expense of Olympic Equipment. When customer requests or insists on additional shipping services, customer will be solely responsible for the cost of requested services.

Problems

When problems occur with transportation, products, or installation services we do our best to solve them to customers satisfaction as quickly and efficiently as possible, however since many of our products are imported adequate time must be allowed to receive repair, replacement parts, or supplies as required by circumstances. Please see warranty for more information.

Warranty

See our warranty page for further information

Freight damage & missing parts

Insignificant damage that does not negatively affect the operation of equipment including scratches, dents, and surface discoloration, or light surface rust on unprotected surfaces, may be incurred during transit. Such damage is not warranted. See Shipping Policies and Warranty for more information on freight damage and warranty concerns.

Scheduling deliveries

Deliveries will be scheduled only after products have been entered into our warehouse inventory. Contact our shipping department for more information at [email protected].

Scheduling installations

Installations are paid in full, and in advance. Installations are scheduled on a first-paid, first served basis. Contact our scheduling department for more information at [email protected].

ORDER ONLINE NOW

Place your order online, or call 866-774-4531 to order by phone.

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SPECIAL DELIVERY OR INSTALLATION?

Shipping: We Ship to 48 states including AK, HI, and Canada.

Installations: Call us Monday - Friday, 8AM to 5PM Pacific Time to schedule your installation.

Tech Support: We offer free expert technical advice for every device we sell. Call us!

 

CALL TO ORDER NOW!

866-774-4531

OLYMPIC SHOP EQUIPMENT IS A DIVISION OF TSC&R LLC ARLINGTON WA. USA.

CONTACT: SALES: 866-774-4531. EMAIL: [email protected] FINANCING INFO: [email protected]

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