COMPANY POLICIES (Top Secret Equipment, DBA Olympic Equipment)

Prices

Prices and specifications are subject to change without notice. All orders will be invoiced at prevailing prices at time order is entered. While the cost of tariffs and duties have been added local taxes may not have been included and are customer's sole responsibility.

Cancellations & Returns & Refunds

Approved returns will require written authorization by Olympic Shop Equipment, manufacturer, distributor, and or seller. Unauthorized returns will not be accepted. Installed and used shop equipment, accessories, supporting, and installation materials are non-returnable and nonrefundable. Transportation, installation, labor costs, or other services are nonrefundable. All products are non-returnable and nonrefundable thirty days after date of shipment. Special order, and factory orders (any advance placement order) are non-refundable. 

Returns must be returned to point of sale in new condition, and in resalable original packaging. Customer is responsible for return shipping costs. Warranted products sourced from outside the U.S. are eligible for free replacement shipping to the nearest U.S. port, leaving additional international shipping costs to be paid by the customer. LTL freight-ship items returned at Olympic Equipment’s expense must be shipped from either a business location with forklift on site or dropped-off/picked-up at customer's nearest truck terminal. Olympic Equipment will not fund or accept additional shipping services or expenses such as residential pickups/deliveries and/or lift gate loading/unloading services. When customer requests or insists on additional shipping services, customer will be solely responsible for the cost of requested services.

Cancellation of orders in transit, either by freight forwarding agencies, ocean cargo shippers, or domestic freight transport will be charged 20% restocking fee, plus actual delivery and return transportation costs. Seller reserves the right to add reasonable circumstantial costs related to order cancellations as deemed necessary. 

All other order cancellations by customer request will be charged 6% credit card cancellation fee (3% transaction fee, plus 3% credit card cancellation fee) charged to businesses by credit card companies. Specifically, the party responsible for cancelling an order will be charged credit card transaction fees, and any additional applicable costs incurred by seller.

Problems

When problems occur with transportation, products, or installation services we do our best to solve them to customers satisfaction as quickly and efficiently as possible, however since many of our products are imported adequate time must be allowed to receive repair, replacement parts, or supplies as required by circumstances. Please see warranty for more information.

Warranty

See our warranty page for further information

Freight damage & missing parts

Insignificant damage that does not negatively affect the operation of equipment including scratches, dents, and surface discoloration, or light surface rust on unprotected surfaces, may be incurred during transit. Such damage is not warranted. See Shipping Policies and Warranty for more information on freight damage and warranty concerns.

Scheduling deliveries

Deliveries will be scheduled only after products have been entered into our warehouse inventory. Contact our shipping department for more information at [email protected]

Scheduling installations

Installations are paid in full, and in advance. Installations are scheduled on a first-paid, first served basis. Contact our scheduling department for more information at [email protected]

Forms of payment

We accept most forms of credit card payment, checks, or bank wire transfers. We do not accept Check-By-Phone and only accept Pay-Pal through eBay. We do not offer COD orders or deliveries. Go to our financing page for more details!

Sales tax

Sales tax is based on point of sale location, which is charged at 9.2%. Orders shipped to out of state customers are made without added Washington state sales tax. However, out of state buyers are required to pay Washington state sales tax on will-call order picked up in state. Interstate sales are considered out of state sales, so sales tax will not be added to these purchases.

Out of state customers & sales tax

Interstate sales are considered out of state sales, so sales tax will not be added to purchases delivered out of state. All orders picked up at our Arlington WA. warehouse or delivered in-state will be charged appropriate sales tax.

ORDER ONLINE NOW

Place your order online, or call 866-774-4531 to order by phone.

sidebardimg Olympic Equipment  - Policies

SPECIAL DELIVERY OR INSTALLATION?

Shipping: We Ship to 48 states including AK, HI, and Canada.

Installations: Call us Monday - Friday, 8AM to 5PM Pacific Time to schedule your installation.

Tech Support: We offer free expert technical advice for every device we sell. Call us!

 

CALL TO ORDER NOW!

866-774-4531

OLYMPIC SHOP EQUIPMENT IS A DIVISION OF TSC&R LLC ARLINGTON WA. USA.

CONTACT: SALES: 866-774-4531. EMAIL: [email protected] FINANCING INFO: [email protected]

© COPYRIGHT 2020. ALL RIGHTS RESERVED BY OLYMPIC EQUIPMENT AND TSC&R LLC. Arlington Web Design by Venbit

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